Consumer and Fair Trading Disputes

What is a trader?

A trader is a person in trade or commerce who buys and sells goods, services, currency or shares. If the person’s work is not ordinarily regarded as being within the fields of trade or commerce, QCAT does not consider them to be a trader.

Some examples of people who do not meet the QCAT definition of traders are:

  • Solicitors
  • Podiatrists
  • Valuers
  • Town Planning Consultants

What is a consumer and fair trading dispute?

A consumer and fair trading dispute involves a dispute between people, traders or companies about a contract for the supply of goods or services valued up to and including $25,000.

How do you resolve a dispute?

First of all, you should try to resolve your dispute directly with the other party by contracting them, holding a face-to-face meeting or writing to them. Once you have reached an agreement, it is recommended that all parties sign a hard copy of this agreement and keep a copy.

If you are unable to reach a satisfactory resolution in this way, you can:

  • Invite the other party to attend mediation (a way of settling a dispute without legal action).
  • Apply to QCAT – Claims must be lodged within six years of the incident.

For more information about consumer and fair trading disputes, contact us or see this QCAT page.

Not from Queensland? We can provide you with information and expertise relevant to your state.